Refund Policy for Lisa Mart
1. Refund Eligibility
We want you to be satisfied with your purchase from https://lisamart.in site. To be eligible for a refund, the following conditions must be met:
- You must request a refund within 3 from the date of product delivered.
- The item(s) must be unused, in the same condition as received, and in the original packaging.
- Personalized or customized items may not be eligible for refunds unless they are defective or damaged upon arrival.
- Digital products or services may have different refund criteria, which will be specified in the product description.
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer support team at lisamart.help@gmail.com
- Provide your order number and a detailed explanation of why you are requesting a refund.
- If the request is approved, you will be provided with further instructions on how to return the item or resolve the issue.
3. Refund Process
Once your refund request is received and approved, we will process the refund within 48 hours. The refund will be issued in the Wallet only. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
4. Non-Refundable Items
The following items may not be eligible for refunds:
- Wallet Recharge.
- Downloadable digital products that have been accessed or used.
- Products damaged due to misuse, negligence, or improper handling.
5. Shipping Costs
Shipping costs associated with the original purchase are non-refundable, unless the return is due to our error or the product is defective.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you will need to follow the refund process and place a new order for the desired item.
7. Changes to this Policy
https://lisamart.in reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the date of the last revision will be updated at the top of this policy.
8. Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at mail@lisamart.in / +919092220440.
Please note that this is a general template, and you should consult with legal counsel to ensure that your refund policy complies with applicable laws and regulations in your jurisdiction. Additionally, you may want to consider including information about your company’s contact information, return address, and any specific procedures for handling different types of refunds.